Mediatemple Review

Sick and Tired… This describes my year long spiral into unhappiness with Mediatemple.net. Fantastic reviews online, but overall a really crappy provider. I use a service called Pingdom.com which tracks uptime of all of my domains and websites. And after checking out the stats I was so disappointed with Media Temple and their support staff that I just had to call it quits.

The Pro’s

  • Great Interface
  • Plug and Play Applications
  • Great Reputation
  • The Con’s

  • Uptime
  • Responsiveness of the staff to tickets
  • The server just felt – “sticky” sort of sluggish – slow to respond
  • I would get a page from Pingdom, letting me know the site was down – I would wait a few minutes, check and then fire off an email… I then got a reply that they were working on it. You know, it is just once to often. The other big issues was how the server would just freeze up for a few seconds, and as long as 30 seconds when I was SSH’d into the machine. I would be untaring a file, it would hang and then just sort of restart. Very frustrating.

    As my brother would say “Ambitious, but Rubbish

    Here is my uptime image from Pingdom, and you can see why I am leaving.

    Mediatemple sucks

    Mediatemple sucks

    This may just seem like random squabbling, but I used to own (and sold) an ISP and hosting company. The reason I went to (MT) was because I wanted a managed service, with better than average performance for a fair price.