What was it about the last email that got so many people’s attention? Was it the prospect that there is someone out there who is willing to do the dirty work or is it that they may just be able to do it more cost effectively than your own employees? I have never seen such divided responses to an article that I have written, there no less than sixteen comments in my inbox within the first week. One comment was “I cringe when I read posts like yours. While you have made some good suggestions, you also imply that Vas are not trustworthy and are fly-by-night operations.” No doubt about it, Virtual Assistants and Outsourcing is a passionate topic and the act of outsourcing means different things to different people.
Why Did I Write About Outsourcing?
Every article must have a motivation and mine was just to show that there are alternatives, out-of-the-box ways of thinking that may not be compatible with you. My belief is that there is more to life than an 8-5 job and doing work for works sake. If I can gain greater efficiency by working with offshore employees, and it brings me closer to my real goal, then I am going for it. In the last few weeks I found out what motivates me and where I am going to be channeling my creative and business energy. It’s all going into 4 Hour Work Week.
Not a Book Review
The book is an easy read and it is catching on like crazy; but I am not writing this as a book review, but rather as a testament to find the goal of what I love and to fullfill it with the power of technology and outsourcing! I have always been involved in Monthly Recurring Revenue (MRR) businesses, the type of business where you sell your product or service once and if you keep your customer satisfaction high! you can count on them being there next week, next month and next year. But the thing that I was missing was the goal of what do do with that type of freedom. The book helps to put it into perspective. If you choose to read one of the best reviews of this book, please check out David Seah’s review at
Outsource Your Business Processes
If you are ready to outsource, try these easy ones; do you have a website for your product or service? Wish you could have it and staffed with 24/7 friendly helpful staff who are ready and willing to answer your customer questions? But, most people have the same set of questions – how much does it cost, what color does it come in, what is your return policy or just what does it do?
The answer is outsource it, you don’t have to worry about the potential language barrier, just think of it as online chat for business! Create some canned responses, and they can interact on your behalf to solve problems. Empower them to solve problems, not just delay resolution. We did it, and we have taken it a step further, we outsource phone calls to the Philippines 24 hours a day. Call 1-888-475-9822 and give it a try, let me know how long it takes to have the phone answered. I bet it doesn’t even take less than 45 seconds to get a live person, day or night.
Another easy one to outsource is the updating of your website or having your VA create a list of prospective customers on the Internet and prequalify them with an introductory email. It is a powerful way to start thinking about outsourcing your business processes.
For a place to start outsourcing try
https://www.getfriday.com/. I have utilized the services of
http://www.ybrant.com for back office projects. They are amazing!, speak to Vijay at (650)-838-0245. For the contact details of extraordinary technical off-site call center, Email me and I will put you in touch with Tony.
The 4HWW Way
The impact that I have felt just in the last few weeks is that I am creating balance between the effort expended and the quality of life that I plan to lead, when you think about it, this is really the most critical part of being alive. Work for work’s sake is not the answer, but getting more done and more efficiently though outsourcing and automation is a big part of the puzzle.
The results by volume approach which requires you to be putting in more hours to get more done is totally unsustainable. You can’t keep doing more and more time in at the office and expecting that your life is going to get better. Focus only on those tasks which contribute directly to the bottom line or benefit or other measurable goal.
I don’t just want to work less than I work right now; I want to work smarter, in a way that my time at the office is just as valuable as my vacation time.
What Did I learn?
Automate your income and don’t defer your dreams. Have a goal in mind for what you want to do with your life.
I am starting the San Diego 4-Hour Work Week get together, there are already eight members signed up. One is a Real Estate Broker who has sent a huge number of tasks to a VA; another is an Insurance Agent who is looking for a product to sell online – he is thinking e-book on how to shop for the best rates.
What is your passion? What is your dream? Let me know if you would like more information on the 4HWW get together. We would be thrilled to have you there!