Mediatemple Review

by Brad Slavin on 02/17/2009

Sick and Tired… This describes my year long spiral into unhappiness with Mediatemple.net. Fantastic reviews online, but overall a really crappy provider. I use a service called Pingdom.com which tracks uptime of all of my domains and websites. And after checking out the stats I was so disappointed with Media Temple and their support staff that I just had to call it quits.

The Pro’s

  • Great Interface
  • Plug and Play Applications
  • Great Reputation
  • The Con’s

  • Uptime
  • Responsiveness of the staff to tickets
  • The server just felt – “sticky” sort of sluggish – slow to respond
  • I would get a page from Pingdom, letting me know the site was down – I would wait a few minutes, check and then fire off an email… I then got a reply that they were working on it. You know, it is just once to often. The other big issues was how the server would just freeze up for a few seconds, and as long as 30 seconds when I was SSH’d into the machine. I would be untaring a file, it would hang and then just sort of restart. Very frustrating.

    As my brother would say “Ambitious, but Rubbish

    Here is my uptime image from Pingdom, and you can see why I am leaving.

    Mediatemple sucks

    Mediatemple sucks

    This may just seem like random squabbling, but I used to own (and sold) an ISP and hosting company. The reason I went to (MT) was because I wanted a managed service, with better than average performance for a fair price.

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    { 1 trackback }

    A Dear John Letter to MediaTemple | The Adventures of Jessica Sideways
    10/20/2009 at 16:36

    { 7 comments… read them below or add one }

    Andy 05/27/2009 at 08:21

    Yes, me too. I’ve been experiencing really bad service from Media Temple today. The MySQL databases have been up and down all day. The support people just reboot the server without fixing the root cause.

    Totally unsatisfactory.

    Ken 08/03/2009 at 11:16

    Thier grid service is weak. the databases are always getting the “bad neighbor effect” as they put it. Sounds more like improperly managed resource allocation.

    Jessica Sideways 10/20/2009 at 16:15

    I just moved off of MediaTemple to A Small Orange and talk about an instant speed increase. Once the nameservers took effect and I got my wp-config.php file uploaded (I was having some issues with a 66MB SQL file), my site was running perfectly. I just gotta set up Mint and that is it. ^_^;;

    Catherine 11/28/2009 at 03:37

    Hi, thanks for your honest review. I’m looking for a good FAST host – did you end up finding a good host, and if so who do you recommend?

    Vladimir Mijatovic 12/15/2009 at 11:48

    After 6 years with mt (yes, 6), here’s my farewell to one of their “resolved” posts:

    I am sorry, but this is simply not true. Or connecting 5 minutes to your mailserver is what you would call resolved? I know you will remove this message from here and contact me to offer some 6 months of free hosting, but don’t try it. Please. I was hosting my website on MT for I think 6 years, but it is time to close the deal.

    I was good customer, I paid all my bills, I referred some people to you and what I’ve got in return? An unreliable service with more troubles and issues than Soviet spaceship? No thanks. I need my emails to work, I need my website to work or otherwise it is a waste of money and you wasted a lot of my money.

    devnet 02/17/2010 at 08:25

    so what do you recommend instead of mt for a good grid host?

    admin 02/17/2010 at 08:29

    I have been using wiredtree.com and they have been great. Tech support always responds and I have not had an issue.

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